Help
Support
We’re a small team. We answer.
Email us at
A real person from the Just Frank team replies — usually within one business day, often faster.
Support hours: Monday to Friday, 9am to 5pm Pacific time. First reply: within one business day.
What to include
To help us help you, please include:
- The email address you sign in with
- The community you’re a member of (if relevant)
- What you were trying to do, what happened, and what you expected to happen
- Screenshots or short screen recordings (huge help)
- Your device and OS (e.g. “iPhone 15, iOS 18” or “Pixel 8, Android 14”) for app issues
Common questions
How do I cancel a paid community?
Open Just Frank on the web → your community → Settings → Billing → Cancel. Your access stays active until the end of the current billing period. If you can’t find it, email us.
How do I delete my account?
Settings → Account → Delete Account. We erase most of your data within 30 days; see our Privacy Policy §5 for retention details. If you’d rather have us do it, email hello@itsjustfrank.com from the address on your account.
The Just Frank mobile app isn’t letting me sign in.
Sign in on the web first at itsjustfrank.com to confirm your account is active, then re-open the app. If it still fails, email us with the device + OS info above and a screenshot of the error.
I can’t find the community I was invited to.
Make sure you’re signed in with the email address that received the invite. If the community is invite-only, ask the Host to re-send the invite.
How do I connect or remove Zoom?
See our Zoom guide: how to connect it, what it does, how to remove it and what happens to your data afterwards.
Refunds?
Refunds are at the Host’s discretion. Contact your Host first; if you can’t reach them or the matter is unresolved, email us and we’ll help mediate.
Report abuse or a security issue
If you see harmful content, harassment, or behavior that violates our Terms of Service, use the in-app Report button or email hello@itsjustfrank.com with the URL or screenshot.
For security vulnerabilities, please email us with “Security” in the subject line. We respond within one business day and will work with you on responsible disclosure.
Contact
JustFrank Holdings Inc.
Suite 202, 1965 West 4th Avenue
Vancouver, BC V6J 1M8
Canada
Canada
Phone: +1 (403) 305-9914